DamTrips Policy

Privacy Policy

This Privacy Policy explains how Oregon Experience Group LLC d/b/a DamTrips (“DamTrips,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit damtrips.com, make a booking, purchase a trip, communicate with us, receive trip updates, participate in a DamTrips trip, or otherwise use our website, booking platform, transportation services, communications, and related services.

By using our website, making a booking, purchasing a trip, communicating with us, or participating in a DamTrips trip, you agree to this Privacy Policy.

If you do not agree with this Privacy Policy, do not use our website, make a booking, or provide personal information to us.

1. Information We Collect

We may collect personal information directly from you, automatically through our website and booking tools, from payment processors and service providers, and from communications with you.

The types of personal information we may collect include:

A. Contact and Account Information

We may collect your name, email address, phone number, mailing address, billing information, emergency contact information if provided, and other contact details you provide during booking, customer service, or trip communications.

B. Booking and Trip Information

We may collect details related to your booking, including trip date, selected game or event, pickup stop, departure time, passenger count, seat selections, add-ons, order number, confirmation details, payment status, refund or cancellation requests, customer service notes, and trip-related preferences.

C. Passenger Information

If you book for other passengers, we may collect information about members of your party, including passenger names, ages or age confirmation, accessibility details, seat needs, service animal information, and other trip-related details you provide.

By providing information about another passenger, you represent that you are authorized to provide that information and to receive trip-related communications on behalf of that passenger.

D. Accessibility and Accommodation Information

We may collect accessibility-related information when needed to coordinate service, including whether a passenger uses a wheelchair or mobility device, requires a mobility device to be secured to the coach floor, requires lift access, travels with a service animal, or needs boarding assistance.

Accessibility information may be sensitive. We use this information only to coordinate transportation, provide reasonable accommodations, support safety, comply with legal obligations, and communicate with you about the trip. We do not use accessibility information for marketing.

E. Age and Identification-Related Information

Because DamTrips has passenger age rules and outside beverage policies, we may ask passengers to confirm whether they are 21 years of age or older or accompanied by an adult who is at least 21 years old.

If outside beverages are permitted and age verification is needed, DamTrips may visually inspect a government-issued photo ID. Unless necessary for safety, legal, incident, fraud, or dispute purposes, we do not intentionally collect or store copies of government-issued IDs.

F. Payment Information

Payments may be processed by third-party payment processors. We may receive limited payment-related information such as payment status, transaction ID, card brand, last four digits of the payment card, billing ZIP code, receipt details, refund status, and fraud or chargeback information.

We do not intentionally store full credit card numbers, full debit card numbers, CVV codes, or complete payment credentials on our own systems.

G. Communications Information

We may collect records of your communications with us, including emails, text messages, phone calls, voicemail messages, chat messages, customer support requests, refund requests, accessibility requests, marketing opt-ins, marketing opt-outs, and other correspondence.

We may also retain records of your consent, including the date, time, IP address, phone number, email address, consent language shown, checkbox selection, and booking details.

H. Website, Device, and Usage Information

When you visit our website, we may automatically collect information such as IP address, device type, browser type, operating system, referring URL, pages viewed, links clicked, booking flow activity, approximate location derived from IP address, date and time of visit, session data, and other technical or analytics information.

I. Cookies, Pixels, and Similar Technologies

We may use cookies, pixels, tags, scripts, local storage, analytics tools, advertising tools, and similar technologies to operate our website, remember preferences, improve performance, understand site usage, prevent fraud, measure marketing effectiveness, and support advertising.

Some cookies are necessary for the website and booking platform to function. Others may be used for analytics or marketing, depending on the tools we use.

J. Photos, Videos, and Event Content

DamTrips may photograph or record general trip activity, vehicles, amenities, pickup areas, and group experiences for marketing, social media, operational, training, safety, or promotional purposes.

We will make reasonable efforts not to use a close-up, clearly identifiable image of a customer as the primary subject of an advertisement without consent where legally required.

K. Incident, Safety, and Compliance Information

We may collect information related to safety incidents, denied boarding, denied re-boarding, intoxication concerns, passenger conduct, property damage, cleaning issues, law enforcement interaction, venue security issues, chargebacks, disputes, claims, or violations of our Terms & Conditions.

2. How We Use Personal Information

We may use personal information for the following purposes:

• to operate our website and booking platform;
• to process bookings, payments, refunds, and confirmations;
• to provide transportation and trip-related services;
• to assign seats, manage passenger counts, and coordinate vehicle operations;
• to communicate trip details, pickup information, schedule changes, reminders, and post-game departure updates;
• to provide customer service and respond to questions;
• to coordinate accessibility accommodations and boarding assistance;
• to verify age-related eligibility or outside beverage compliance when necessary;
• to send transactional and booking-related emails or texts;
• to send promotional emails or promotional texts when permitted by law and your consent choices;
• to improve our website, services, routes, marketing, and customer experience;
• to analyze website traffic, booking activity, campaign performance, and customer demand;
• to prevent fraud, unauthorized transactions, misuse, chargebacks, and abuse;
• to enforce our Terms & Conditions, Waiver & Release, outside beverage policy, refund policy, and safety rules;
• to respond to disputes, claims, legal requests, subpoenas, law enforcement inquiries, or regulatory obligations;
• to protect the rights, safety, and property of DamTrips, customers, drivers, vendors, venues, pickup-location partners, and the public;
• to maintain records for accounting, tax, legal, compliance, insurance, and operational purposes; and
• for any other purpose disclosed to you at the time of collection or with your consent.

3. Trip-Related Messages, Marketing Messages, and Consent

A. Booking-Related and Transactional Messages

By providing your mobile number and email address, you agree that DamTrips may send you booking-related and transactional messages about your trip, including confirmations, receipts, pickup details, schedule changes, delay notices, reminders, accessibility coordination, post-game departure updates, customer service messages, and safety-related information.

These messages are not promotional marketing. You may receive necessary booking-related emails even if you do not opt in to promotional emails.

Message and data rates may apply. Text message frequency may vary based on your booking and trip activity. Reply STOP to opt out of texts or HELP for help. Opting out of texts may limit our ability to send real-time trip updates.

We do not share or sell your mobile phone number or SMS opt-in and consent information with third parties or affiliates for their own marketing or promotional purposes. We may share it only with service providers that help us operate our messaging program (such as our SMS provider), and only to deliver the messages described above. This SMS opt-in data is excluded from any other information sharing described in this Policy.

B. Promotional Text Messages

Promotional text messages are optional. You will receive promotional texts only if you separately agree to receive them or otherwise provide legally valid consent.

Promotional texts may include future trip announcements, early-bird offers, discounts, reminders about upcoming games, new route announcements, special promotions, or other marketing messages.

Consent to promotional texts is not required to purchase a trip.

You may opt out of promotional texts by replying STOP or by contacting us at information@damtrips.com or 541-360-8705.

C. Promotional Emails

Promotional emails are optional. Promotional emails may include future trip announcements, early-bird offers, discounts, new route announcements, special promotions, and other marketing messages.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the email or by contacting us at information@damtrips.com.

4. How We Share Personal Information

We may disclose personal information to the following categories of recipients:

A. Transportation Providers and Trip Vendors

We may share information with motor coach operators, charter companies, drivers, trip guides, dispatchers, accessibility vendors, event vendors, food and beverage vendors, ticket providers, parking operators, hotels, transit-related pickup partners, and other vendors when needed to provide or coordinate your trip.

B. Payment Processors and Financial Partners

We may share payment and transaction information with payment processors, banks, card networks, fraud prevention providers, chargeback processors, accounting providers, and related financial service providers.

C. Technology, Hosting, and Communication Providers

We may share information with website hosts, booking software providers, cloud storage providers, email providers, SMS providers, customer support tools, analytics providers, database providers, cybersecurity providers, and other technology vendors that help us operate our business.

D. Marketing and Analytics Providers

We may share limited website, device, usage, and contact information with analytics and marketing providers to understand website activity, measure advertising performance, improve campaigns, and communicate with customers.

If we use advertising pixels or similar technologies, certain disclosures may be considered “sharing” or “sale” under some state privacy laws, even if we do not sell personal information for money.

E. Legal, Safety, and Compliance Recipients

We may disclose information when we believe it is necessary or appropriate to comply with law, respond to legal process, cooperate with law enforcement or venue security, enforce our Terms & Conditions, investigate fraud or misconduct, protect safety, respond to disputes, defend legal claims, or protect the rights and property of DamTrips, customers, vendors, drivers, venues, pickup-location partners, or the public.

F. Business Transfers

If DamTrips is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be disclosed or transferred as part of that transaction.

5. We Do Not Sell Alcohol or Sell Personal Information for Money

DamTrips does not sell alcohol. DamTrips does not serve, furnish, distribute, or provide alcoholic beverages to passengers.

DamTrips does not sell personal information for money.

However, some state privacy laws define “sale” or “sharing” broadly. If DamTrips uses advertising cookies, pixels, retargeting tools, or similar marketing technologies, those activities may be considered a “sale” or “sharing” of personal information under certain laws. Where required, we will provide applicable opt-out rights.

6. Cookies and Tracking Technologies

We may use cookies and similar technologies for purposes such as:

• operating the website and booking platform;
• keeping the site secure;
• remembering preferences;
• measuring website traffic;
• understanding how customers use the booking flow;
• improving page performance;
• preventing fraud;
• measuring advertising performance; and
• supporting marketing or retargeting campaigns.

You may be able to control cookies through your browser settings. If you disable cookies, some parts of the website or booking platform may not work properly.

If we use a cookie banner or consent tool, you may be able to manage certain cookie preferences through that tool.

7. Third-Party Websites, Platforms, and Services

Our website or communications may link to third-party websites, ticketing platforms, payment processors, map tools, social media platforms, hotels, transit agencies, venues, universities, restaurants, or other services.

This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices, security, content, or policies of third parties.

You should review the privacy policies of any third-party websites or services you use.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing trips, processing bookings, handling refunds, resolving disputes, maintaining business records, complying with tax and accounting requirements, preventing fraud, enforcing our Terms & Conditions, responding to legal claims, and meeting legal or regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

For example, we may retain booking, payment, refund, consent, communication, incident, and legal records for longer periods when needed for accounting, insurance, dispute, chargeback, safety, legal, or compliance purposes.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, booking platform, payment system, communication method, or storage system is completely secure. We cannot guarantee absolute security of personal information.

You are responsible for using secure devices, protecting your email and phone accounts, and notifying us if you believe your information or booking has been compromised.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

Passengers under 18 must be booked by a parent, legal guardian, or responsible adult unless we expressly approve otherwise in writing.

If you believe a child under 13 has provided personal information directly to us without appropriate consent, please contact us at information@damtrips.com so we can review and take appropriate action.

11. Sensitive Personal Information

We may collect limited sensitive information when necessary to provide services, such as accessibility-related details, mobility device information, service animal information, age-related confirmations, or information related to safety incidents.

We use sensitive personal information only for purposes reasonably necessary to provide services, comply with law, protect safety, coordinate accommodations, enforce our Terms & Conditions, prevent fraud, or respond to disputes or legal obligations.

We do not use sensitive personal information to infer characteristics for marketing purposes.

12. Your Privacy Choices

Depending on where you live and which privacy laws apply, you may have rights to:

• request access to personal information we have about you;
• request correction of inaccurate personal information;
• request deletion of personal information, subject to exceptions;
• request a copy of personal information in a portable format;
• opt out of certain targeted advertising, sale, or sharing of personal information;
• limit certain uses of sensitive personal information where applicable;
• withdraw consent where processing is based on consent;
• appeal a denied privacy request where applicable; and
• not be discriminated against for exercising privacy rights.

To make a privacy request, contact us at:

We may need to verify your identity before fulfilling a request. Verification may require matching information you provide with information we already have, such as your name, email address, phone number, booking details, or order information.

We may deny or limit a request where permitted by law, including when we need to retain information for legal, security, fraud prevention, accounting, tax, dispute, chargeback, safety, operational, or contractual reasons.

13. Oregon Privacy Rights

Oregon residents may have privacy rights under the Oregon Consumer Privacy Act if the law applies to DamTrips based on applicable thresholds and circumstances.

Where applicable, Oregon residents may have rights to access, correct, delete, obtain a copy of personal data, opt out of certain processing, and obtain information about third parties to whom personal data has been disclosed.

To exercise any applicable Oregon privacy rights, contact us at information@damtrips.com or 541-360-8705.

14. California Privacy Rights

If you are a California resident and the California Consumer Privacy Act, as amended, applies to DamTrips, you may have certain rights regarding your personal information, including the right to know, access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising your rights.

DamTrips does not sell personal information for money. If we use advertising or analytics technologies that are considered “sale” or “sharing” under California law, we will provide applicable opt-out rights where required.

To exercise any applicable California privacy rights, contact us at information@damtrips.com or 541-360-8705.

15. Global Privacy Control and Opt-Out Signals

Where required by applicable law, we will honor legally recognized browser-based opt-out preference signals, such as Global Privacy Control, for the browser or device that sends the signal.

Because these signals are browser- or device-specific, you may need to enable them on each browser or device you use.

16. Do Not Track

Some browsers offer “Do Not Track” signals. There is not currently a uniform industry standard for responding to Do Not Track signals.

Where required by applicable law, we will honor legally recognized opt-out preference signals. Otherwise, our website may not respond to Do Not Track signals.

17. International Users

DamTrips is based in the United States and is intended primarily for customers located in the United States.

If you access our website or services from outside the United States, you understand that your information may be collected, stored, processed, and transferred in the United States, where privacy laws may differ from those in your location.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on damtrips.com with a new effective date. Your continued use of our website or services after an updated Privacy Policy is posted means you accept the updated Privacy Policy.

If we make material changes, we may provide additional notice where required by law.

19. Contact Us

For questions about this Privacy Policy, your personal information, privacy choices, or privacy requests, contact us at: